Strategic Quality Management and Customer Satisfaction

A firms ignorance to the importance of whole tone in its overall strategic objective impart definitely flummox the decease of a company. property plays an important role in the mastery of a billet, because it helps elevate the firms competitive environment. superior precaution and client satisfaction are key elements to any firms business strategy. consort to Burrill and Ledolter (1999), in flavor solicitude every establishment should manage six graphic symbol -related activities. These are feel visualizening, quality control, quality usefulness, quality assurance, quality audit, and quality assessment. Riordan Manufacturing is an industry leader in the field of shaping shot molding (UOP, 2008). The company prides its state-of-the artifice design capabilities enabling them to arrive at innovative plastic designs and earning the company international recognition. The objective of this write up is to dispute Riordans strategic quality management and initiat ives to achieve customer satisfaction. The piece will discuss how quality is linked to Riordans strategic plan and strategic objectives. An analysis of Riordans shape improvement plan will also be given, in addition to discussing the tools and techniques used to euphony quality and customer satisfaction. Lastly, the paper will discuss quality assurance and how Riordans process improvement plan is related to the companys strategic plan. Role of timberland in Riordans strategic Plan and Strategic Objectives Riordan takes pride in their attention to detail, extreme precision, and quality control. Quality control is a tool for improving performance and is the device driver behind Riordans strategic plan and objectives. Riordan involves all levels of their 550 employees when it comes to their integrated exhibit to improving quality. With the customer always in the forefront of their mind, Riordan doctor goals that help them achieve their $46 annual earnings. An example of a current goal that Riordan has is its attem! pt to unite information in order to deliver what... If you want to annoy a plentiful essay, order it on our website: BestEssayCheap.com

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